Shipping policy

Last updated: 10 October 2026

Shipping destinations

We deliver within Australia only, to every state and territory. We don't offer international shipping or overseas freight forwarding. Orders placed with an address outside Australia may be cancelled and refunded.

Pricing

All prices are in Australian dollars (AUD) and include any applicable taxes. You won't be asked to pay any extra fees on delivery.

Shipping rates

Shipping is free on every order, Australia-wide. There is no minimum spend.

Delivery times

  • Processing time: 1–4 business days (Mon–Fri)
  • Transit time: 2–10 business days (Mon–Fri)
  • Total delivery time: 3–14 business days (Mon–Fri) (processing time + transit time)

Business days exclude weekends and public holidays. Remote and regional areas may take a few extra days. These times are estimates and can vary with location, courier capacity, weather and peak periods.

Tracking

As soon as your rug ships, we email you a tracking number so you can follow it to your door.

Packaging

Rugs are rolled or folded and wrapped to protect them in transit. Any creases relax within a few days once the rug is laid flat.

Your delivery address

Please check your shipping address carefully at checkout. We can't be held responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer. Any redelivery fees caused by an incorrect address are the customer's responsibility.

Cancellations and address changes

You can cancel your order or change your delivery address within 12 hours of purchase, as long as the order hasn't been dispatched. Address changes after that time can't be guaranteed.

Failed deliveries

If a delivery fails because no one was available, the details were incorrect or the parcel was refused, any additional courier fees may be charged to the customer.

Damaged, missing or incorrect items

Contact us within 7 days of delivery with your order number, a short description and photos. We'll arrange a replacement or a full refund at no cost to you. This doesn't limit your rights under the Australian Consumer Law.

Lost or delayed parcels

If your rug hasn't arrived within the expected time, contact us with your order number. We'll open an investigation with the courier and, if the parcel can't be found, send a replacement or a full refund.

Delivery confirmation

Responsibility for the parcel passes to you once the courier confirms delivery.

Fraud checks

Orders are screened for fraud. We may delay, verify or cancel orders that appear suspicious.

Policy changes

We may update this policy at any time. Changes take effect when they are published on this page.

Contact

  • Registered Business Name: Saffron Rug Co.
  • ABN: 63 385 406 700
  • Registered Address: 12 Weigand Avenue, Bankstown NSW 2200, Australia
  • Email: hello@saffronrugco.com
  • Phone: +61 493 530 342
  • Business Hours: 10 AM–6 PM (Monday–Friday), Sydney time (AEST/AEDT)