Accessibility Statement

Last updated: 10 October 2026

Saffron Rug Co. wants everyone, including people with disability, to be able to use saffronrugco.com. This statement explains what we do, the known limitations and how to get help. We aim to follow the Disability Discrimination Act 1992 (Cth), the Australian Human Rights Commission guidelines and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

1. Our commitment

We aim to give everyone equal access to our content, products and services, and we consider accessibility when we design pages, write content and support customers.

2. Technical measures

  • Keyboard navigation for menus, forms and interactive elements.
  • Descriptive alternative text for product and room images.
  • Labels for buttons, icons and dynamic content.
  • Responsive design for mobile, tablet and desktop.
  • Text that can be enlarged with your browser's zoom, and clear colour contrast.

3. Accessibility when shopping

  • Product pages use clear headings, titles, descriptions, sizes and prices.
  • Checkout fields are labelled and error messages explain how to correct them.
  • Checkout is provided by Shopify, which supports assistive technologies.

4. Images and media

Images include text descriptions. If we add videos, we will provide captions or a text alternative where possible.

5. Known limitations

Some third-party content, such as payment widgets or embedded tools, may not fully meet accessibility standards. Older browsers or devices may have limited functionality. We keep working to improve these areas.

6. Feedback

If you have difficulty using any part of the website, or have a suggestion, please contact us by email, phone or post (details below). We aim to acknowledge accessibility feedback within 2 business days and follow up promptly.

7. Ongoing improvement

We check new pages and updates for accessibility before they are published and review the website regularly.

8. Assistive technology

The website is designed to work with common screen readers (such as VoiceOver, NVDA and JAWS), keyboard-only navigation and browser zoom and magnification.

9. Alternative access

If you can't access some content, we can provide the information in another format or help you place your order by phone or email.

10. Third-party services

Payment gateways, analytics and embedded forms are provided by third parties and may not fully comply. We will offer an alternative where needed.

11. Your part

Keeping your browser and assistive technology up to date helps the website work at its best. Please tell us about any issue you encounter.

12. How we handle feedback

Every accessibility report is recorded and followed up, and we will let you know how it has been resolved or offer an alternative.

13. Contact for accessibility assistance

  • Registered Business Name: Saffron Rug Co.
  • ABN: 63 385 406 700
  • Registered Address: 12 Weigand Avenue, Bankstown NSW 2200, Australia
  • Email: hello@saffronrugco.com
  • Phone: +61 493 530 342
  • Business Hours: 10 AM–6 PM (Monday–Friday), Sydney time (AEST/AEDT)