Privacy policy
Last updated: 10 October 2026
Overview
This policy explains how Saffron Rug Co. (ABN 63 385 406 700), based at 12 Weigand Avenue, Bankstown NSW 2200, collects, uses and protects the personal information of visitors and customers of saffronrugco.com. We handle personal information in line with the Australian Privacy Principles.
Information we collect
- Information you give us: your name, email address, phone number, billing and delivery addresses, order history, and the messages you send us.
- Payment information: processed securely by Shopify and our payment providers. We don't store full card details.
- Information collected automatically: IP address, device and browser type, pages viewed and how you interact with the website, through cookies and similar technologies.
How we collect it
Through checkout, account sign-up, our contact form, newsletter sign-up and emails with our customer support, as well as cookies, analytics tools and advertising tags.
How we use it
- To process your order, payment and delivery, and to send you tracking updates.
- To answer your questions and handle returns.
- To improve our website and products.
- To send you marketing emails, only if you have agreed to receive them.
- To prevent fraud and meet our legal and tax obligations.
Who we share it with
- Shopify, which hosts our store and processes payments.
- Our supplier and couriers, who need your name, address and phone number to deliver your rug.
- Analytics and advertising providers such as Google, to measure and improve our website and ads.
- Government, tax or law enforcement authorities when the law requires it.
We never sell your personal information.
Cookies and tracking
We use essential cookies (to run the store and your cart), analytics cookies (to understand how the site is used) and marketing cookies (to measure our ads). We use tools such as Google Analytics and Google Ads conversion tracking. You can block or delete cookies in your browser settings. See our Cookie Policy.
Data security
Our website uses SSL/TLS encryption, and our store runs on Shopify's secure servers. Access to your information is limited to people who need it to serve you.
How long we keep it
We keep your information only as long as we need it for your order, customer support, marketing you've agreed to and our legal obligations. Invoices and tax records are generally kept for seven years. After that, information is deleted or anonymised.
Your rights
You can ask to see the personal information we hold about you, to correct it or to have it deleted, subject to our legal obligations. Contact us by email, phone or post to make a request.
Marketing
We only send marketing emails if you have agreed to receive them. Every email includes an unsubscribe link.
Third-party websites
Our website may link to other websites. We aren't responsible for their privacy practices.
Children
Our store is intended for adults. We don't knowingly collect personal information from children under 18.
Overseas transfers
Some of our service providers, including Shopify, Google and our supplier, may store or process your information outside Australia. We take reasonable steps to make sure it is protected.
Data breaches
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact
- Registered Business Name: Saffron Rug Co.
- ABN: 63 385 406 700
- Registered Address: 12 Weigand Avenue, Bankstown NSW 2200, Australia
- Email: hello@saffronrugco.com
- Phone: +61 493 530 342
- Business Hours: 10 AM–6 PM (Monday–Friday), Sydney time (AEST/AEDT)
If you aren't satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).