Payment Policy

Last updated: 15 October 2026

This policy applies to every purchase made on saffronrugco.com. By completing a purchase, you agree to it. Payments are processed in line with the Australian Consumer Law (ACL).

1. Overview

We aim to offer clear, secure and simple payment options, and to protect your privacy at every step.

2. Accepted payment methods

We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All prices and transactions are in Australian dollars (AUD). If you pay with a card issued outside Australia, your bank may charge conversion fees.

3. Payment security

  • All data is protected by SSL encryption.
  • Payments are processed by Shopify and PCI-DSS compliant payment providers.
  • We never store your full card number or CVV on our systems.
  • Your payment details are encrypted and never shared with third parties other than the payment provider.

4. Payment processing

Payment is taken when your order is placed. You'll receive a confirmation email as soon as payment is successful. Failed or pending payments may delay or cancel your order.

5. Currency

All prices are in AUD. Exchange rates for international cards are set by your card issuer.

6. Taxes and fees

Prices include any applicable taxes. Shipping is free within Australia. There are no hidden fees at checkout. Any fees charged by your own bank or card provider are your responsibility.

7. Failed payments

If a payment fails, your order is not confirmed. You can try again or contact us at hello@saffronrugco.com. Common reasons include insufficient funds, incorrect card details, restrictions on online purchases or fraud checks by your bank.

8. Refunds and chargebacks

Refunds follow our Return & Refund Policy and are made to your original payment method. Please contact us before starting a chargeback so we can resolve the issue quickly.

9. Fraud prevention and verification

Orders may be delayed or cancelled if suspicious activity is detected. For some orders we may ask you to confirm your details by phone or email.

10. Your responsibilities

  • Provide accurate payment information.
  • Make sure sufficient funds are available.
  • Report any payment issue promptly.
  • Check your emails for payment confirmations.

11. Our responsibilities

  • Process payments securely and promptly.
  • Protect your payment information.
  • Resolve payment disputes efficiently.
  • Tell you about any payment issue or delay.

12. Payment confirmation

After a successful payment you receive an order confirmation email with your receipt and delivery information. This email is your proof of purchase.

13. Data protection

Sensitive data is encrypted using industry-standard protocols. Only people who need it to process your order or help you can access your order information. We never sell your data.

14. Higher-value orders

Higher-value orders may require additional verification to prevent fraud, for example a confirmation by phone.

15. Dispute resolution

Please send payment disputes to hello@saffronrugco.com. We aim to resolve them within 10 business days (Monday–Friday). If a dispute isn't resolved, you can contact your bank or payment provider.

16. Contact and business information

  • Registered Business Name: Saffron Rug Co.
  • ABN: 63 385 406 700
  • Registered Address: 12 Weigand Avenue, Bankstown NSW 2200, Australia
  • Email: hello@saffronrugco.com
  • Phone: +61 493 530 342
  • Business Hours: 10 AM–6 PM (Monday–Friday), Sydney time (AEST/AEDT)

17. Policy updates

We may update this policy at any time. Changes apply to transactions made after they are published.